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Assistant Manager
Job Description
The Assistant Manager is
responsible for exceling as a Sex Educator, supporting other Sex Educators in
their positions and supporting the Manager in daily operations, purchasing and
reporting.
-->As a Sex Educator, the Assistant Manager is
responsible for answering customers’ questions, using active listening skills
to determine the customer’s concerns and needs, providing customers with the
information they require to make the purchases that are best for them and/or
providing customers with referrals to other community organizations, stores or
healthcare providers if Sugar is not able to meet their needs. In addition, SEs process sales in the POS
system, stock the store and maintain information in the Inventory Control
system, ensure that the store is clean and tidy at all times, fulfill customer orders for shipping and perform other duties as assigned. These duties may include: store decoration, workshop instruction and/or
special events. The Assistant Manager works as part of the team to provide customers
with the highest level of customer service and to ensure that the mission of
Sugar is consistently at the forefront of all decisions in the store and
visible in all aspects of the business
Daily functions include
performing all duties of the Sex Educator position in addition to Assistant
Manager functions.
Skills and Requirements:
-
A passion for Sugar’s mission
-
Experience in retail sales, customer service,
reproductive health care or education
-
Expertise in retail store operations
-
Computer literacy
-
Excellent sales and customer service skills
-
Ability to think strategically and use systems
based thinking
-
Able to work
evenings and weekends
-
Able to lift up
to 50 lbs
-
Comfort with and
acceptance of diverse sexualities
-
Cultural
competency with diverse communities
-
Knowledge and
understanding of queer and gender issues
-
Commitment to a
team environment
-
A mind that is
open to new things and ways of solving problems
Preferred skills:
- Previous supervisory experience
- Previous experience with Point of Sale systems
Responsibilities
-
Perform all Sex Educator responsibilities
-
Merchandising
o
Work with the Manager to develop in store visual
promotions plan in concert with overall store marketing plan
o
Update and change displays in store at least
monthly
o
Work with manager to continually refine and
improve store appearance.
-
Staff
o
Assist manager with hiring, staff support and
staff training
o
Oversee staff scheduling
o
Maintain an open flow of information and
education in the store between manager and sex educators
o
Support Manager in fostering a supportive,
systems based environment that enables the team to achieve store goals and
objectives
-
Purchasing
o
Spot check
inventory levels weekly by department (each department checked at least
monthly)
o
Assist manager
with purchasing and receiving
-
Education
o
Assist manager
with staff training
o
Coordinate private workshops
o
Assist manager with scheduling and running public
workshops
-
Maintain all retail floor reporting paper work
and supply to Manager
-
Support Manager in maintaining profitability in
all areas, including, sales, operations, and customer service
-
Research and
suggest new products to manager
-
Act as Manager On
Duty when manager is unavailable.
-
Other duties as
assigned
30 hours a week (approximately 25 hours working
the floor, 5 hours off the floor)
Includes all benefits and
responsibilities of Sex Educator position
Sugar will provide the
Assistant Manager with:
$14 an hour – eligible for a
$1 increase after two successful months of employment
A commitment to a systems
oriented work place.
A work place that is
respectful and supportive.
Mission
Sugar is a lesbian owned, multi-gender operated, for profit,
mission driven sex toy store. By providing education and toys in a shame
free, sex positive, fun environment we help people of all genders and
orientations experience their own unique sexuality with shameless joy and
passion.
Vision
A world in which healthy sexuality is respected and
celebrated in all of its diversity.
Values
Sugar believes that sex between consenting adults is sacred,
powerful and fun and should be celebrated and honored. By providing quality education and toys in a
sex positive, fun atmosphere, we will help foster healthy sexuality. In order to provide our customers with
impeccable customer service we strive to create a work environment that is
healthy and supportive of each and every member of the Sugar team. Sugar also works to exist in the environment
in a way that is sustainable and responsible.
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To apply, please submit a cover letter and resume to jacq@sugartheshop.com. The cover letter must include both how your experience is related to this position and why you want to work at Sugar.
Applications must be received by Noon on Monday, October 7th
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